TWA-FOUQ service centers represent the partnership between the government and the private sector. They provide services on behalf of the Ministry of Human Resources & Emiratisation (MoHRE) and under its management and direct supervision.
Services are provided according to standards and guidelines of an outstanding governmental service provision. The mission of TWA-FOUQ service centers is to mediate between employers and workers to resolve disputes through answering legal enquiries and investigate complaints and pass on recommendations for ministry's approval.
TWA-FOUQ centers are available across the United Arab Emirates for easy access. The centers operate according to the statutes and regulations set by the government and under direct supervision by MoHRE with the aim to create a unified visual identity
Entities that provide services:
MOHRE, which is represented by TWA-FOUQ service centers in cooperation with courts across the country.
The targeted customer categories:
TWA-FOUQ centers provide meditation services to resolve labor disputes between employers and workers. A toll-free labor dispute hotline (80060) is available over which a complaint can be filed, or through the website of MoHRE.
Complaints are investigated by the centers which try to mediate between the two parties. If the complaint is not solved by the center, it is to be taken forward and referred to the competent courts.
The average of waiting time and the time of providing services:
Waiting time average for customers can range between3 to 10 minutes, however if the time exceeds beyond this period due to complexity in data of examining the complaint, this must not exceed beyond an hour.
The number of languages available at the center:
3 main languages to deal with customers and providing certified translators of other languages
The geographic range of the center:
All Emirates across UAE
Working hours and days:
Saturday to Thursday from 8:00 AM to 8:00 PM.