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Based on the keeness of the Ministry of Human Resources and Emiratisation (MoHRE) on bringing corporate performance and high-quality services to a higher level and in order to achieve the MoHRE’s strategic and operational objectives, the MoHRE received the following certifications:

Specification Specification Definition Field of Application System Representative Year
Quality Management System (IS0 9001:2015) It is an international system for quality management aimed at implementing several standards and using them as a tool for corporate development by means of a set of procedures and operations that focus on achieving the quality policy and objectives to meet customers’ needs as per the required condiutions. Organizing the labor market by issuing work permits, managing service centers and Absher service, licensing mediation and recruitment agencies, inspecting establishments, conducting awareness-raising campaigns, following up on occupational health and safety requirements, supervising the wage protection system, overseeing labor relations, resolving labor disputes between production parties (employers, workers), proposing labor market governing laws and reviewing and updating policies in a safe work environment. Quality Management System Representative (Director of Strategy and Future Department) 2015
Occupational Health and Safety Assessment Series (OHSAS 18008:2007) A standardized system that verifies the performance of corporate processes within the global occupational health and safety requirements through a set of procedures and processes that focus on achieving security and protection of employees and reducing or preventing the number of accidents and injuries that an employee may be exposed to. Organizing the labor market by issuing work permits, managing service centers and Absher service, licensing mediation and recruitment agencies, inspecting establishments, conducting awareness-raising campaigns, following up on occupational health and safety requirements, supervising the wage protection system, overseeing labor relations, resolving labor disputes between production parties (employers, workers), proposing labor market governing laws and reviewing and updating policies in a safe work environment. Occupational Health and Safety System Representative (Director of Administration Affairs Department) 2015
Environmental Management System (14001:2015) A system intended to implement all corporate processes with minimal environmental detriment to achieve sustainability. Organizing the labor market by issuing work permits, managing service centers and Absher service, licensing mediation and recruitment agencies, inspecting establishments, conducting awareness-raising campaigns, following up on occupational health and safety requirements, supervising the wage protection system, overseeing labor relations, resolving labor disputes between production parties (employers, workers), proposing labor market governing laws and reviewing and updating policies in a safe work environment. Environmental Management System Representative (Director of Adminisztration Affairs Department) 2018
ISO 10001:2018 A system intended to plan, design, develop and implement customer charter. Implementing MoHRE’s Customer Charter to achieve customer satisfaction with MoHRE’s services in accordance with the observed requirements and legislation. Customer Relations System Representative (Director of Customer Relations Department) 2015
ISO 10002:2018 A system that sets the guidelines and processes for organizations to handle customers’ complaints professionally and effectively and ensure customer satisfaction with the level of service offered. Dealing with complaints related to MoHRE’s work and services including receiving and verifying complaints and disputes, seeking immediate and remedial solutions, communicating with the concerned authorities and managing this process in accordance with the relevant regulations and legislation. Customer Relations System Representative (Director of Customer Relations Department)
ISO 10003:2018 A system intended to guide organizations to design and effectively implement dispute-resolution processes with neutral external parties. Designing and implementing a system for resolving disputes and problems with the concerned external organizations with respect to all MoHRE’s services with the aim of achieving customer happiness according to the observed requirements and legislation. Customer Relations System Representative (Director of Customer Relations Department) 2015
ISO 10004:2018 A system intended to develop processes to monitor and measure customer satisfaction. Measuring customer satisfaction and applying customer happiness bases by collecting and analyzing information and developing continuous improvement and development plans for all MoHRE’s services. Quality Management System Representative (Director of Strategy and Future Department) 2015
Innovation Management System (56002:2019) A global innovation management system that aims to implement several standards and use them as a tool for institutional development through a set of processes and procedures and works to create an environment that stimulates innovative ideas and solutions. The application of innovation in the Ministry of Human Resources and Emiratisation (MOHRE), including all sectors of MOHRE and its organizational units. It targets all concerned groups of customers, employees, strategic partners, suppliers, and society, with the aim of innovation within the processes, procedures, and activities associated with MOHRE, its programs, initiatives, policies, and government services, whether through continuous development, the development of new ones or its complete transformation, in various short, medium and long term stages. Innovation Management System Representative (CEO of Innovation Council) 2020
ISO International Standards for the management of Customer contact centers - ISO 18295-1 A global system that aims to provide contact center services following international standards used in managing customer contact centers (CCC) in terms of providing quality, developed, and proactive services in the field of customer service. ISO 18295-1 aims to ensure providing excellent services that continuously and proactively meet or exceed the clients’ needs. It includes follow-up on the implementation of the required updates continuously by providing all the requirements for this and managing the operations as required.
Click here to view ISO 18295-1
Customer Relations Department 2020
ISO International Standards for the management of Customer contact centers - ISO 18295-2 A global system that aims to evaluate the contact center provider according to international ISO standards ISO 18295-2 aims to evaluate a service provider for the contact center in terms of the ability to manage operations in the contact center, achieve the Ministry’s requirements, and provide services that meet the requirements of the Ministry’s customers.
Click here to view ISO 18295-2
Customer Relations Department 2020
Asset and Property Management System ISO 55001:2014 An international system for asset management ensuring the optimal use of available assets and property and how to manage them. Managing the assets and properties owned by MOHRE, which includes buildings, devices, equipment, and resources across the United Arab Emirates The representative of the Asset and Property Management System (Director of Administrative Affairs Department) 2021