Services

Service Procedures

1. Submit an application using one of the service delivery channels by entering the employee's personal information (passport number - name, date of birth, nationality). Employers are required to enter the establishment or license number - It is mandatory for all categories to provide the ID card number
2. Once the applicant has entered the necessary information, send a text message or email containing the OTP in order to confirm the applicant's capacity, except for requests submitted via the smart application.
3. The competent officer shall examine the complaint and take appropriate action by contacting the Complainant and the Respondent after consulting with the competent legal advisor, this done based on the information provided in the complaint, in order to resolve the dispute amicably, and if this cannot be achieved, a meeting will be scheduled, and the parties will receive a text message containing the date of the complaint
4. In an effort to reach an amicable resolution of the dispute, the parties are contacted a second time. In the event that this is not possible, the complaint will be referred to the appropriate court for resolution. Alternatively, the work permit may be canceled as required by the claim.
5. The outcome of the complaint will be communicated to the customer via text messages.