Smart services: A pioneering step that reflects successful transformation

The smart transformation sweeping across government services in the UAE forms part of the country's comprehensive development taking place across all sectors. It is a landmark step forward that embodies the wise leadership's vision, which strives to create the future and anticipate it, rather than wait for it to happen. A prominent example of this was seen when all vital sectors across the country remained operational throughout the COVID-19 pandemic - an indication of the level of maturity and depth of this transformation, underlining the importance of proactive preparation to overcome challenges. At the Ministry of Human Resources and Emiratisation, we are committed to being an active partner and prominent contributor to this smart digital transformation. And to that end, we have adopted an integrated system of services that meet the needs of both our customers and our partners across government entities. The integration between the Ministry's electronic and smart services provides the highest degree of flexibility and quality, allowing for a seamless experience that saves time and ensures speed and efficiency. The core objective for the smart transformation of services is to offer added value for customers, and this is the essence of our excellence at the Ministry, and the motivation for us to continuously develop our services to meet the advanced levels of quality associated with the UAE's reputation. We are constantly challenging ourselves to upgrade our services, taking them to new heights of excellence and originality. Perhaps the most notable indicator of our success is the impressive rate of customer happiness and satisfaction with our services, which incentivises us to move forward with our ambitious plans to ensure excellence in our offering. On another note, this indicator reflects the tremendous efforts of all of the Ministry's teams in order to ensure the utmost customer satisfaction. H.E. Mohammed Saqr Al Nuaimi, Assistant Undersecretary for Support Services Affairs, Ministry of Human Resources and Emiratisation (MoHRE)