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Respond to customer’s complaints, comments, and inquiries regarding Ministry services and initiatives through the approved channels.
Submit your application through one of the channels of service delivery
The Ministry will review the application
The Ministry will process the request, provide the solution, and respond directly to the customer
The application will be closed
5 working days from the date of submitting the complaint/comment
Complaints and Suggestions
Procedural
The Customers may inquire about the status of their application by contacting the Ministry’s call center at 600590000 or visiting the Ministry’s website at www.mohre.gov.ae using the reference number. Customers will also receive automated notifications via SMS and e-mail regarding the progress of their applications.
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