Service Details

Filing a Labour Complaint - Absence From Work

This service is offered by the Ministry to employers to report the absence of an employee for a period exceeding seven days without the employer being aware of that employee's location and without being able to contact him/her.

Service Process

1
Log in with your username and password or use UAE Pass. (for online/ smart channels only)
2
Submit a labor complaint by entering the employee's personal information (work permit number or passport number - name, date of birth, nationality), the date of the employee's absence from work, and the establishment's information, using one of the service delivery channels
3
Verify the applicant's capacity after entering all the necessary details in accordance with the applicable rules using the electronic signature card by sending an OTP via SMS or email to the applicant's mobile phone, except for requests submitted via the smart application
4
The competent employee will examine the complaint and take appropriate action
5
The outcome of the complaint will be communicated to the customer by text message

Conditions & Requirements

Absence from work for a period exceeding seven days within the country must occur

Payment of any fines incurred by reason of late issuance or non-renewal of work permits (if any)

The employee must be present inside the country
1. In the event that the employer is unaware of the employee's location or can't contact him/her, he/she must report the matter to the Ministry
2. Work permit is automatically canceled once the application is approved by the ministry, excepted the permits for recruiting employees from abroad and transfer permits

Service completion duration

2 working days

Service Fees

None

Service channels

Website
Mobile Application

Target audience

Employers, employees

Main Service

Filing Absconding Reports

Service Type

Procedural

Sector Type

Establishments Workers

Relation of service with other entities

Federal Authority for Identity, Residence and Ports Security

User Guides

Please check the user guide (PDF) for using the system in order to apply for the service.
Download

Notes

The customer will be notified once the request has been completed. Applicants can follow up on their applications by visiting the MOHRE inquiry services at www.mohre.gov.ae, MOHRE smart app, MOHRE call center at 600590000, or Chabot

Required Documents

Employee's entry and exit movement report issued by the Federal Authority for Identity, Residence, and Port Security , provided that the report period does not exceed 30 days from the date of issuance
Obtain a document indicating the employee's status (inside the country) from the competent authorities if the information did not reach the Ministry's systems