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Service Details

Auto-Refund

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The Auto-refund system is a system through which the customer submits a request to return the fees paid in error to the Ministry of Human Resources and Emiratization, attached with it all the required documents specified in the system to confirm the eligibility of the refund, provided that they are audited and approved by the financial controller of the Ministry of Human Resources and Emiratization to take the procedures for transferring the amount due to the customer’s bank account (individuals / establishments).

Conditions & Requirements

  1. The customer must be a resident of the UAE

  1. The (IBAN) of the customer must be inside the UAE

Service completion duration

The amount due will be refunded if all the required conditions are met within (5) working days from the date of submitting the application until the completion of the review and audit to complete your transaction.

Service Fees

  1. There are no fees for the Auto-Refund system service.

Service channels

  1. Website
  2. Mobile Application

Target audience

  1. Private sector (individuals / establishments)

Category

  1. Employer Service

User Guides

  • Please check the user guide (PDF) for using the system in order to apply for the service.
  • Download

Notes

The customer will be notified once the request has been completed. Applicants can follow up on their applications by visiting:

Permit Duration:

Two Years

Type of Employment Contracts:

Full Time / Part Time / Temporary Work / Flexible Work / Remote Work / Job Sharing

Required Documents

  1. Payment receipt (mandatory attachment)

  2. A copy of the transaction (mandatory attachment)

  3. A copy of the trade license (mandatory attachment)

  4. Payment report - the customer’s bank statement (mandatory attachment) with the desired transaction highlighted

  5. A letter from the bank stating the IBAN (mandatory attachment)

  6. A letter from the bank stating the SWIFT code (mandatory attachment)

  7. Other supporting documents (Optional)

For assistance, get in touch through

Call: 600590000

8 AM - 8 PM

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