The ministry developed a pioneering model in the partnership between both the government and private sectors by introducing the electronic system for the 'TWA-FOUQ' service centers, which were opened in all emirates for discussing the labor complaints registered free of charge and automated through a hotline service. Labor complaints are received and settled within 48 hours to be examined later by legal researchers before being referred to the competent courts in case no settlement has been reached.
In this context, the ministry activated the innovative concept of accelerators to develop labor relation services. Its efforts helped the UAE secure the first place worldwide for the second successive year in the labor disputes index by protecting and guaranteeing the rights of more than 5 million workers of various nationalities. The ministry's efforts included:
- Participating in the second batch of government accelerators in co-operation with Dubai labor courts and representatives of employers and workers through six qualitative initiatives to reduce the period of settling labor complaints in Dubai to 10 days instead of 30 days.
- Co-operating with the Abu Dhabi Labor Court on the 'One Day Court Initiative' to abolish the system of conciliation and reconciliation committees and refer the dispute to the labor court directly.