Recruitment Office

As a recruitment center for domestic workers, you must respect the following principles and commit to ensuring that the following are not practiced or don't occur during the two phases of recruitment and employment of domestic workers.

• Discriminating between workers based on race, color, sex, religion, political opinion, national origin, or social origin in a way that violates the rule of equality between them
• Sexual harassment of the worker whether verbal or physical
• Forced labor and any exercise that falls within the scope of human trafficking, in accordance with the laws or conventions enacted or ratified by the State.
• Recruiting or employing a worker under the age of 18 years of age.
• The commitment to deal only with the licensed entities and offices in the labor-sending country, along with submitting what proves your direct responsibility for the worker’s payment of any sums of money as a commission, to facilitate his/her coming to work in the country (according to the Executive Regulations), unless the employer specified for you the name of the worker he/she wants to recruit.
• Developing and providing the records required by the Ministry and organizing them as decided by the Ministry in this regard.

• Not to recruit the worker from his/her country unless he/she is made aware of the type of work and its nature, the amount of the full salary, and provided there is a proof of his/her medical, psychological, and professional fitness along with other conditions determined by the Executive Regulations of Domestic Labor Law, taking into account the nature of each profession.
• Make sure that the recruitment office in the labor-sending country has received a copy of the job offer and has informed the worker of it, explaining to him/her the contract terms and that the office has made it clear to the worker in a language that he/she understands, all the terms and conditions of the available job opportunity in the UAE. In the case of dealing with the worker directly, the recruitment center of domestic workers must communicate with the worker through an appropriate way that facilitates to the center the explanation of the contract terms, clarification of the terms, and conditions of work for the worker and ensuring that he/ he personally signs the job offer.
• Make sure that the worker has all the required documents for taking the job, especially with regard to the medical examination certificate and the required professional certificates.
• You must completely refrain from requesting or collecting any sums of money from the worker, whether before or after obtaining the job. If you have to recruit the worker through a broker or another employment office in the labor-sending country, make sure that all recruitment fees have been paid to the broker, document this in formal receipts, and make sure that this office does not collect any fees from the worker.
• Performing the necessary medical examinations for the worker within thirty days at most prior to entering the country.
• Make sure that the worker has experience certificate regarding the required profession if it is one of the professions in which the country requires certain certificates, such as nursing and driving cars.
• Educating the worker about the customs and traditions of the society in the country.
• Provision of temporary accommodation for the worker equipped with adequate means of living whenever it is necessary for the worker to remain in the office for a period where he/she must have a place to stay.
• Well treatment of the worker and avoiding violence.
• Educating the worker on the competent authorities concerned with his/her complaints regarding any violation of his/her rights and freedoms.
• Handing the employer a salary payment receipts booklet. Welcoming the domestic worker and hosting him/her in the center, if so requested, and providing support to him/her in the event that he/she leaves work, whether because of: Exposure to violence, harm, mistreatment, or any form of sexual assault. The employer reduces the worker’s salary than that agreed upon under the contract and submitting a complaint to the Ministry and two weeks have passed without handling the situation. The employer does not fulfil his/her obligations towards the worker and notifies the Ministry, and two weeks have passed without handling the situation.
• Informing the worker of his/her job risks and the precautions he/she must take. Obligation to attend before the relevant department at the appropriate time when you are called to investigate a complaint of one of the domestic workers you have recruited.